Frequently Asked Questions
Everything you need to know about your Ekkovision performance gear.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy for supplements?
We offer a 30-day return policy for unopened and sealed products. Due to safety and health regulations, we cannot accept returns on opened supplements or apparel that has been worn or washed.
Are your products third-party tested?
Yes, quality and transparency are our priorities. All Ekkovision supplements undergo rigorous third-party testing to ensure purity, potency, and the absence of banned substances.
Can I change or cancel my order after it has been placed?
Once an order is placed, it moves quickly to our fulfillment center. You may request a change or cancellation within 1 hour of purchase by contacting our support team, though it is not guaranteed.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs duties, taxes, or import fees required by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.